Legal
Cancellation & Deposit Policy
How reserving, paying for, and cancelling a visit works — in plain language.
Last updated: July 22, 2026
Reserving your visit
We don't charge a deposit to book. To reserve your appointment, we keep a card on file. Nothing is charged when you request or confirm your visit, and nothing is charged if you keep it — your final quote is confirmed by Dr. Gibson and paid at the time of the visit, where cash is welcome.
Cancelling or rescheduling
You're welcome to cancel or reschedule at no charge up to 4 hours before your appointment. If you cancel within 4 hours of the appointment time, or if no one is present for a scheduled visit, a $100 fee is charged to the card on file.
If your pet passes on their own
If your pet passes naturally before Dr. Gibson has begun traveling to you, there is no charge. If she is already on her way, please call us and we'll handle it with compassion.
Emergencies
Life — and goodbyes — can be unpredictable. If something urgent comes up, please call (469) 228-8451. Genuine emergencies are always handled compassionately, case by case.